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Shipping notes: USPS has been cheaper than UPS for many orders – remember to check both options for your best deal.

International orders: Remember to check your country’s customs and import tax procedures and costs. Unfortunately, we have no control of them, but you may be able to find out what additional charges you may incur.

Any orders placed between Thursday, March 14th and Sunday, March 17th, may not be shipped until Monday, March 18th due to traveling to Chantilly, VA for the Super Pet Expo. We apologize for any inconvenience. If you have any questions, please feel free to contact us at [email protected].

ATTENTION:  It appears the issue with the website has been resolved.  If you do have any issues, please feel free to contact us by email at [email protected].  We truly apologize for any inconvenience.  We are working to resolve the issue.  Thank you for your patience at this time.

If you would like to pick up at an event or Local Pick Up (between Frederick/Hagerstown MD), please send us an email at [email protected] or call 800-738-6233 and we will refund the shipping charge.

Orders are generally shipped within 2 business days and you will receive an email with the tracking details.    If you have any issues or concerns, please feel free to contact us at [email protected] or 800-738-6233.  Thanks!